AI automation in Scandinavia

Automation that actually runs in production.

For over three years we have helped companies and organisations across Scandinavia put generative AI to work. Not in slide decks, but in customer service, operations and the systems they already use.

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What we do

Three things, done properly.

We focus where AI already pays for itself: the questions your team answers every day, the processes that follow the same steps, and the leadership to make it stick.

Customer service

Most customer enquiries are questions you have answered before. We automate them so the AI can act in your systems, not just answer.

  • Chat, email, forms and phone
  • Connected to your CRM and backend
  • Delivered on KonversAI
Customer service automation

Process automation

Every business has work that follows the same steps every time. We build AI agents that do it inside your existing systems, and keep them running.

  • Quotes, orders, internal questions, reporting
  • Built inside the systems you already use
  • Senior engineers only
Process automation

CAIO On Demand

A senior AI executive in your leadership team, part time. We set the direction, choose vendors and own the result.

  • Strategy and roadmap
  • Vendors, board and stakeholders
  • No permanent hire needed
CAIO On Demand

How we work

From mapping to running it every day.

  1. Step 1

    Map

    We find where time and money go, and which tasks repeat.

  2. Step 2

    Automate

    We build on proven technology and connect it to the systems you already have.

  3. Step 3

    Run

    We keep it in production, measure it, and improve it every month.

Who we work with

Organisations with a lot of conversations and a lot of routine.

Our work fits best where customer volumes are high and the same tasks repeat every day. We do not list client names. References are available on request.

  • Membership organisations and federations
  • Travel, hospitality and attractions
  • E-commerce and retail
  • Education
  • Energy and utilities
  • Media
  • Construction and trade
  • Public sector

About us

The team behind Mosaiq.

We started working with generative AI over three years ago, when most companies were still asking what it was. Since then we have taken it from experiments to production, in customer service and in the processes behind it.

We are a small, senior team in Oslo and Stockholm. We have built and sold companies, led commercial growth at Google, and delivered complex systems for 15 to 20 years. We prefer measurable results over hype.

  • Portrait of Harald Karlsen

    Harald Karlsen

    Partner, Norway

    Founder and investor who has spent the last ten years building companies. Background from Microsoft, cloud and security managed service providers, and digitalisation.

    LinkedIn
  • Portrait of Björn Alvarsson

    Björn Alvarsson

    Partner, Sweden

    Twenty years of international marketing and sales, including Google and Fenix Outdoor. Leads growth in Sweden.

    LinkedIn
  • Portrait of Harald Kleppe

    Harald Kleppe

    CTO

    Senior engineer and leader with 15 years of delivery. Architect behind KonversAI and our client solutions.

    LinkedIn

Contact

Let's find out what you can automate.

Tell us where the work piles up. We will tell you honestly whether AI can help, and what it would take.

Book a discovery call
Email
harald@mosaiq.ai
Phone
+47 932 22 922
Offices
Oslo, Norway. Stockholm, Sweden.